Thank you for considering Serrano II, Inc. We would like to take this opportunity to introduce you to our company. On our website, you will find information which illustrates both the quality of our workmanship and the diversity in service that we offer.

We place great emphasis on exceptional workmanship, customer satisfaction, and job performance. Most of the jobs that we do today are a result of these qualities, as we continuously bid jobs from previously satisfied customers.

Quality means that we will be honest in advising your needs, rather than overlook important aspects for the job just to keep the price down. We try to familiarize our customers with the products we will be using and we are up-front regarding options such as style and price choices. Most improvements of your home are viewed as long term investments rather than expenses. It is our desire to warrant your future home improvements should you have further project in years to come. We also offer a labor and materials guarantee.

Service means that our friendly, courteous crew will be on your job as scheduled. When work on your property begins, we will return daily until the job is finished, rather than "pulling-off" to go to another job. Our crew will work efficiently and respectfully, and clean the job site before leaving at the end of the day. It is also their goal to enhance the beauty and value of your property.

We appreciate this opportunity to do business with you. Your job is important to us; we will take a personal interest in it because we believe that our current and future success is built upon the good will of our satisfied customers.

Thank you again. We look forward to hearing from you soon.

Sincerely,

Ovid Figueroa Jr.